Terms of Service

Last updated 19 August 2026

1. The service

Guestly (“we”, “us”) provides software that helps operators of licensed short-term rental accommodation in Malta (“owners”, “you”) collect the Maltese environmental contribution (“eco tax”) from their guests. The service connects to your property management system, calculates the eco tax due for each booking, sends the guest a secure payment request, collects payment by card, and keeps a record you can use for your tax filings. By creating an account or using the service you agree to these terms.

2. Your account

You must provide accurate information when registering and keep your credentials secure. You are responsible for activity on your account. You may only connect property management and payment accounts that you are authorised to use.

3. Fees

Guestly is free to set up. When a guest pays an eco-tax request, a service fee is added to the amount the guest pays. The service fee is a flat amount per adult per night of the stay, and a minimum fee per transaction may apply. The exact amounts are always shown to the guest on the payment page before they pay, and are itemised in your dashboard. The eco tax itself is never reduced by our fee: the full tax amount is passed through for you to remit. We may change fee amounts prospectively; changes never apply to payments already made.

4. Payments

Payments are processed by Stripe. To receive funds you must complete onboarding for a Stripe connected account, and your use of Stripe is subject to Stripe's own terms. Guest payments are made directly to your Stripe account; we never take possession of guest funds. Payouts from Stripe to your bank account follow Stripe's payout schedule and are between you and Stripe.

5. Cancellations and refunds

If a booking is cancelled before the guest pays, the pending payment request is voided and nothing is charged. Completed payments are final and are not refunded through Guestly. Guests seeking a refund of a completed payment should contact the property owner directly; any refund an owner chooses or is required to give is handled by the owner through their own payment account. Nothing in these terms limits a guest's statutory rights.

6. Your responsibilities as an owner

• You remain solely responsible for registering for, declaring, and remitting the environmental contribution to the Maltese authorities. Guestly collects the amounts on your behalf and provides records; it does not file or remit tax for you.
• You are responsible for the accuracy of the booking data in your property management system, including guest counts, on which the calculated tax is based.
• You must comply with the terms of the booking channels you use (such as Airbnb and Booking.com) and use guest contact details only as permitted by law.
• You must hold any licence required to operate your accommodation.

7. What we are not

Guestly is a software tool. We are not a tax advisor, accountant, law firm, bank, or payment institution, and nothing in the service constitutes tax or legal advice. Calculated amounts are based on the rates configured in your account and the booking data we receive; you are responsible for confirming they match your legal obligations.

8. Availability and disclaimers

We work to keep the service reliable, but it is provided “as is” and we do not guarantee uninterrupted availability. The service depends on third parties (your property management system, booking channels, Stripe, email providers) whose outages, message filtering, or data errors are outside our control. To the maximum extent permitted by law, we exclude all implied warranties.

9. Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with the service in any twelve-month period is limited to the service fees we earned from your account in that period, and we are not liable for indirect or consequential loss, loss of profit, or penalties or interest imposed by tax authorities. Nothing in these terms excludes liability that cannot be excluded by law.

10. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate an account that breaches these terms, is used unlawfully, or creates risk for guests, other users, or Guestly. On closure, we retain records only as described in our Privacy Policy.

11. Intellectual property

The service, its software, and its branding remain our property. You receive a non-exclusive, non-transferable right to use the service for your own accommodation business while your account is active. Your data remains yours.

12. Changes and governing law

We may update these terms from time to time; material changes will be notified to account holders by email and take effect no earlier than the date of notice. These terms are governed by the laws of Malta, and the courts of Malta have exclusive jurisdiction. Questions: info@guestly.mt.